HomeTerms of Service
Legal Document · Last Updated 1 March 2025
Terms of ServiceFair, transparent, clear.
These terms govern your use of Finova. Please read them carefully. By using the platform, you agree to these terms in full.
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Clause 01
Acceptance of Terms
Agreement to Terms
By accessing or using Finova, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.
Eligibility
You must be at least 18 years old and legally capable of entering into contracts under applicable law to use this platform. By using the service, you represent that you meet these requirements.
Business Use
Finova is designed for business use. By registering, you represent that you are using the platform for lawful business purposes and not for personal, household, or consumer use.
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Clause 02
Account Registration & Responsibilities
Account Creation
You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the accuracy of your account information at all times.
Account Security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.
Multiple Users
If you grant access to other users (employees, accountants, managers), you are fully responsible for their use of the platform and ensuring they comply with these terms.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a risk to the security or integrity of the platform.
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Clause 03
Subscription, Billing & Payments
Subscription Plans
Finova is offered on subscription plans (Starter, Professional, Enterprise) with monthly and annual billing cycles. Plan features and pricing are described on our pricing page.
Billing & Auto-Renewal
Subscriptions renew automatically at the end of each billing period. You authorize us to charge your payment method on file. We will provide advance notice before any price changes take effect.
Refunds
Annual subscriptions cancelled within 14 days of initial payment are eligible for a full refund. Monthly subscriptions are non-refundable once the billing period has commenced.
Failed Payments
If payment fails, we will retry the charge. After 7 days of failed payment, your account will be downgraded to read-only access. After 30 days, the account may be suspended.
Taxes
All prices are exclusive of applicable taxes. Where required, taxes will be added to your invoice as required by law.
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Clause 04
Acceptable Use Policy
Permitted Use
You may use Finova only for lawful business accounting, inventory management, and related financial operations in accordance with applicable law.
Prohibited Activities
You must not use the platform to: process fraudulent transactions, engage in money laundering, evade taxes, store illegal content, attempt unauthorized access to other accounts, reverse-engineer the software, or resell the service without written authorization.
Data Integrity
You must not intentionally enter false, misleading, or fraudulent financial data into the platform. We reserve the right to cooperate with regulatory and law enforcement authorities if illegal activity is suspected.
Fair Use
Automated bulk data extraction, API abuse, or use that places excessive load on our infrastructure may result in rate limiting or account suspension.
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Clause 05
Data Ownership & Intellectual Property
Your Data
All financial data, records, reports, and business information you enter into Finova remains your property. We do not claim ownership of your data.
License to Us
You grant us a limited, non-exclusive license to store, process, and display your data solely for the purpose of providing the service to you. We will never use your data for any other purpose.
Our Intellectual Property
Finova, its software, design, trademarks, and documentation are the exclusive property of Finova SME Solutions. You receive a limited, non-transferable license to use the platform during your subscription period.
Feedback
Any suggestions or feedback you provide about the platform may be used by us to improve the service without any obligation to compensate you.
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Clause 06
Service Availability & Modifications
Uptime Commitment
We target 99.9% monthly uptime for the platform. Planned maintenance windows will be communicated in advance with at least 48 hours notice where possible.
Service Changes
We reserve the right to modify, update, or discontinue features of the platform at any time. Material changes that affect core functionality will be communicated with advance notice.
Third-Party Integrations
Integrations with third-party services (banks, payment gateways, government portals) are subject to those parties' terms and availability. We are not liable for disruptions caused by third parties.
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Clause 07
Limitation of Liability & Disclaimer
Service Provided As-Is
Finova is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or fitness for a particular purpose of the service.
Not Professional Advice
The platform is an accounting tool. It does not constitute tax advice, legal advice, or professional financial advice. You should consult qualified professionals for such matters.
Limitation of Liability
To the maximum extent permitted by applicable law, our total liability for any claim arising from your use of the platform shall not exceed the subscription fees paid by you in the 3 months preceding the claim.
Indirect Damages
We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.
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Clause 08
Termination
Cancellation by You
You may cancel your subscription at any time through account settings or by contacting support. Cancellation takes effect at the end of the current billing period. Your data will be accessible in read-only mode for 30 days after cancellation.
Termination by Us
We may terminate your account immediately for material violations of these terms, non-payment, or activity that endangers the platform or other users.
Data After Termination
After account termination, you may request a full data export within 30 days. After this period, your data will be permanently deleted from our systems.
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Clause 09
Governing Law & Disputes
Governing Law
These Terms of Service are governed by and construed in accordance with the laws applicable to the service provider’s principal place of business, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these terms or your use of the platform shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to courts of competent jurisdiction.
Changes to Terms
We may update these terms from time to time. Material changes will be communicated via email and in-app notification at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
Note: This is a placeholder terms of service document. It should be reviewed and finalized by a qualified legal professional licensed to practice in your jurisdiction before the platform goes live in production.